Membership FAQs
Questions about membership? Read our frequently asked questions.
2022/2023 Membership
When is the 2022/2023 membership season?
Triathlon Australia Membership provides access to benefits from 1 July 2022 – 30 June 2023.
Where can I find information on membership?
Find information on Triathlon Australia membership, including options, benefits and pricing on our membership page. To make an informed choice on which membership is right for you, compare membership options on our website and consider which membership supports your triathlon lifestyle. If you’re not sure which option is right for you, reach out to your club or our membership team on info@triathlon.org.au
Please note, club membership prices vary, and club membership may include additional fees to Triathlon Australia membership.
How do I join Triathlon Australia?
Learn more about becoming a member of Triathlon Australia and your local triathlon club and squad at triathlon.org.au and join through the Triathlon Australia member portal at https://triathlonaustralia.justgo.com
Why is there a price difference between club and non-club membership?
Triathlon Australia and your State and Territory Triathlon Associations (STTAs) remain committed to supporting affiliated triathlon and multisport clubs to ensure they remain accessible for the triathlon community. One of the ways Triathlon Australia and STTAs support clubs is to provide discounted membership for members who join through their local club.
Renewing your membership
How do I renew my membership?
Triathlon Australia membership renewals for the 2022/2023 membership season will be available from June 1. To renew, login to the Triathlon Australia member portal (https://triathlonaustralia.justgo.com) to renew before membership expires on June 30 2022.
If you’re unable to renew your membership from June 1, check in with your club to see when renewals will open for the upcoming season.
What is an auto-renewal Subscription?
All Triathlon Australia and linked Triathlon Club memberships automatically renew, unless manually switched off after purchase. Triathlon Australia has had this longstanding feature to ensure a smooth renewal process for members. Furthermore, this ensures continuity of Personal Accident and Public Liability insurance coverage for members whilst they train and compete.
If your membership is set to automatically subscribe, you will not need to login and renew your membership, it will be automatically debited on July 1. Just make sure your payment details are up to date in the member portal before June 30 for your renewal to be processed.
You can review this as well as turn off any time in your Triathlon Australia profile by logging into your account at https://triathlonaustralia.justgo.com and selecting Finance > Subscription Summary > View Plans > Cancel Plan
Read Renewal Guides:
How to renew: Renewing Members
How to renew: Family Members
How to renew: Coaches & Officials
How to renew: Manage Your Membership
Managing your membership
How do I login to the member portal?
Visit https://triathlonaustralia.justgo.com
When do I access my membership card?
Your Triathlon Australia digital membership card will be sent to you in your membership confirmation email once you have purchased your membership. If you are unable to find a copy of your card, you can login to your JustGo account, click on your membership tab, find your active membership and then click download.
I forgot my username?
Try using your Member ID or your email address attached to your membership. If you are still unable to access the member portal or need to change your username, contact the Triathlon Australia membership team on info@triathlon.org.au
How do I reset my password?
Visit the member portal https://triathlonaustralia.justgo.com, enter your username into the ‘Log In field’ and select ‘Forgot Password’. If the username matches one in the system, the password reset will be emailed to your email address.
How do I update my details?
Your email and personal details can be updated from the main dashboard of your member portal. Once you have logged in, select the ‘Update Details’ button, edit as needed and remember to click ‘Save’ once completed to keep your changes.
How do I update my payment details?
Once you have logged in, you can edit your card details by selecting the menu function at the top left. Select the Finance tile in the Member Area. This will display your subscriptions as well. Select ‘View Plans’ on the right. This will open up your current subscription (automatic renewal) plan. Select ‘Update Card Details’ from the right. Enter your new details and click ‘Update’ to save them.
Updating Payment Details - Help Sheet
How do I turn automatic renewal subscription off?
You can turn the subscription function off if you would prefer to manually renew your membership. To do this, click into the ‘Finance’ tile under the ‘Menu’. Click through using ‘Update Plans’ on the right and then select ‘Cancel Plan’ against the subscription you would like to cancel.
Change Your Subscription - Help Sheet
How do I link family members or add a new member to my family group?
If your family members have already been grouped to your profile, they will appear in a list below your profile picture. If you are grouping them yourself, please log into your membership portal. You can group a member with your account under the ‘Create Family’ sidebar. On the left of your dashboard select ‘Add Family Member’. If they already have a profile, add them using the existing member selection. A verification email will be sent to the added member to confirm they want to join your family group.
If they are new to JustGo and don’t have a Triathlon Australia profile, please select new member. You will need to complete all mandatory details for them.
Please note: ALL members added to a family group are able to log in to view and edit all memberships attached to the group.
Manage Family Memberships - Help Sheet
How do I change clubs or join multiple clubs?
You can select a new club during the sign up process or if you are a renewing member, choose ‘Select Club’ from the top right in your profile and add your new club. Once you have completed this, please contact your old club to have them remove you.
Want to join multiple clubs? Once you have logged into your membership portal, your clubs will display on the right sidebar. You can choose ‘Select Club’ from the top of this side bar which will take you through the process of adding a club to your membership.
Please note: If you change clubs with the intent to leave one for another, ensure that your subscription with your old club has been turned off by either updating your profile or contacting us. Subscription information
How do I add credentials to my profile?
If you are a Coach and/or Technical Official, you'll need to upload key documents to your Member profile in order to carry out your role. Please refer to the below guide for assistance
Adding a Credential - Help Sheet
My Club have asked for my Child Protection information. Where do I enter this?
Once you have logged into your profile, please select Credentials from the list on the left. Choose +Add Credentials to upload to your profile. A pop-out will display showing a list of all credentials that can be uploaded to your profile. Fill in all required details.
Adding a Credential - Help Sheet
How do I upgrade my membership?
If you would like to upgrade your membership, choose the Membership tab and click on the Club tile. It will note a ‘1’ on it already as you have a membership currently. On the next page choose your new level of membership.
Complete the final steps as needed and confirm your details. Upon reaching the checkout page, you should see automatic discounts applying in the situation where you are upgrading. If you are downgrading, please contact info@triathlon.org.au and request assistance.
How do I pay for membership?
Payment for membership can be taken by debit or credit card only. Once you have made your membership selections, you will be directed to the checkout. The order summary will display the memberships you have chosen, you can then select Pay with Card to complete your purchases.
Who do I contact about my Triathlon Australia membership?
Still have questions about Triathlon Australia membership? Get in touch with our membership team:
info@triathlon.org.au
(02) 8488 6200
